Shipping & Return Policy

Shipping Policy

Welcome to Blaatan. We are committed to delivering handcrafted premium leather jackets across India with care and precision. Since every jacket is carefully handcrafted, delivery timelines are slightly longer to ensure the highest quality standards.

Shipping Coverage

Blaatan currently ships across India (Pan India delivery coverage).

Order Processing

  • All orders are processed after successful payment confirmation.
  • Since our leather jackets are handcrafted, each order requires dedicated production and quality checks before dispatch.
  • Orders are not processed or shipped on Sundays or public holidays.

Shipping Timelines

Estimated delivery timelines:

  • Metro cities: 7–8 business days
  • Non-metro cities & remote locations: 8–10 business days

Please note that delivery timelines are estimates and may vary due to courier operations, weather conditions, regional restrictions, or unforeseen logistical delays.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • Free shipping promotions may be offered on selected orders or campaigns.

Order Tracking

Once your order is shipped, you will receive tracking details via email or SMS to monitor your shipment status.

Delivery Attempts

Courier partners generally make multiple delivery attempts. If delivery fails due to customer unavailability or incorrect address details, the shipment may be returned to us.

Additional shipping charges may apply for re-dispatch requests.

Address Accuracy

Customers are responsible for providing complete and accurate shipping details, including:

  • Full name
  • Delivery address
  • Valid mobile number
  • Correct PIN code

Blaatan will not be responsible for delays or failed deliveries caused by incorrect or incomplete information.

No Cash on Delivery (COD)

Blaatan does not offer Cash on Delivery (COD). All orders must be prepaid using the payment methods available on the website.

Damaged or Tampered Packages

If you receive a package that appears damaged or tampered with:

  • Refuse delivery if possible
  • Take clear photos of the package
  • Contact our support team within 24 hours of delivery

We will review the issue and assist you accordingly.

Contact Us

For shipping-related support, customers may contact Blaatan through the official contact channels listed on the website.

Return & Exchange Policy

At Blaatan, every leather jacket is handcrafted with attention to detail and premium craftsmanship. We aim to ensure customer satisfaction while maintaining strict quality standards.

Eligibility for Returns & Exchanges

Customers may request a return or exchange if:

  • The product received is damaged, defective, or incorrect
  • The size does not fit properly
  • The request is made within 7 days of delivery

To qualify:

  • The product must be unused and unworn
  • Original tags and packaging must be intact
  • The item must be returned in original condition

Non-Returnable Items

Returns or exchanges will not be accepted for:

  • Used or damaged products caused after delivery
  • Products without original tags or packaging
  • Customized or made-to-order products (if applicable)
  • Minor color variations caused by lighting or screen display differences

Exchange Process

To request an exchange:

  1. Contact customer support within 7 days of delivery
  2. Share your order number and issue details
  3. Provide photos if the item is damaged or incorrect

Once approved:

  • Reverse pickup may be arranged depending on service availability
  • If reverse pickup is unavailable, customers may be asked to self-ship the product

Replacement products will be dispatched after successful quality inspection of the returned item.

Return & Refund Process

If a return request is approved:

  • Refunds will be processed only to the original payment method
  • Refund processing may take 5–10 business days after successful inspection
  • Original shipping charges, if any, are non-refundable unless the error was from Blaatan’s side

Failed Delivery / Refused Orders

If an order is undelivered due to incorrect address details, customer unavailability, or refusal to accept delivery:

  • Shipping charges may be deducted from the refund amount
  • Additional charges may apply for re-shipping requests

Cancellation Policy

  • Orders may be cancelled only before dispatch
  • Once shipped, cancellations are not permitted and the order will fall under the return policy

Quality Inspection

All returned products undergo inspection before approval of refund or exchange. Blaatan reserves the right to reject requests that do not meet the policy conditions.

Contact Support

For return, exchange, or refund assistance, customers may contact Blaatan through the official support channels available on the website.